Can I send an external drive for the recovered data, instead of purchasing one from you?

Yes, provided the drive that you send us is a new (boxed) USB 3.0 external hard drive with sufficient capacity for all your data. We regret that we cannot accept slower (USB 2.0 or lower) or used drives, or any media with data already written to it. Please note that we do not encrypt (password protect) customer-supplied drives.

What’s your success rate?

Data recovery is unfortunately not a regulated industry so there are many interpretations of ‘success rate’ and a huge number of varying claims. Some companies define ’success’ as the ability to read any amount of data from your failed drive (which may not contain any useful data), and others omit irrecoverable cases from their statistics![…]