Larger drives take our engineers longer to process and are more mechanically complex. This increase in our costs is reflected in slightly higher prices.
Yes, provided the drive that you send us is a new (boxed) USB 3.0 external hard drive with sufficient capacity for all your data. We regret that we cannot accept slower (USB 2.0 or lower) or used drives, or any media with data already written to it. Please note that we do not encrypt (password protect) customer-supplied drives.
To ensure costs are kept to a minimum and you don’t overpay for your recovery, we’ve streamlined our process and don’t currently offer phone support. However, we guarantee to keep you informed with all the relevant information, and are always contactable (and responsive!) via email and/or chat.
If you have any questions or comments, please reply to any email you have received from us or email us at email@example.com (quoting your order number, if you have one).
Data recovery is unfortunately not a regulated industry so there are many interpretations of ‘success rate’ and a huge number of varying claims. Some companies define ’success’ as the ability to read any amount of data from your failed drive (which may not contain any useful data), and others omit irrecoverable cases from their statistics![…]
No – hard drives are not designed to be repaired, which is why data recovery is laborious and requires skill and experience. Our goal is to extract all the data from your drive, but if it has suffered any type of physical damage it will remain in this condition.
An inconvenient truth in our industry is that some cases are so severe that data recovery is not possible. It all comes down to drive type, failure type and the severity of the failure. If data cannot be recovered we will make no charge, and even your drive will be returned for free. If you[…]
If you do not accept our recovery quote and wish to receive the drive you sent us, you have 90 days to request its return. In other cases your drive will automatically be returned, provided you did not choose the secure disposal option when requesting a quote. The typical return shipping fee is £6.00.
We will copy all your recovered data onto an encrypted external drive and ship it to you by tracked courier one business day after the completion of the recovery. The decryption password, instructions, and courier tracking number will be emailed to you to safeguard the security of your data.
When we have the final recovery result or need to request some information from you, you will receive an email from us. You can contact us of course, but we commit to sending you any useful news just as soon as our engineers provide it.